con⋅struc⋅tion \ kən-ˈstrək-shən \ noun
1. the act or art of constructing.
2. the way in which a thing is constructed: a building of solid construction.
con⋅flict \ ˈkən-flikt \ noun
1. a fight, battle, or struggle, esp. a prolonged struggle; strife.
2. controversy; quarrel: conflicts between parties.
Despite the best of intentions and efforts of professionals skilled in the construction trades and legal arts, conflict is as integral a part of construction as wood, concrete, and steel. Ultimately, the success of a construction project is measured not only by the quality of the construction, but also by the successes in managing the conflicts inherent to the process. If asked, a contractor may describe itself as being in the business of building structures. But, if analyzed, a successful contractor would be found to be in the business of managing resources and conflict.
Resources—construction materials, trades, equipment, time, capital—are the components of construction, each simultaneously complementing and at odds with each other. Each component of construction builds upon and is reliant upon the other. Trades build upon other trades’ work and install materials on others’ materials. Delays in delivery of materials or production inadequacies affect other deliveries and others’ production. The quality of one trade’s work can complement or compromise the quality of others’. Construction is a puzzle of immense complexity requiring diligent management and a measure of good fortune. In the parlance of sports, a contractor can’t expect to stop the conflict; it can only hope to contain it.
Pearl Consulting, Inc. (Pearl) understands the business of construction conflict and is expert in assisting its clients in navigating the frustrating and complex waters of managing conflict. Whether it is providing pre-construction QA/QC risk management assistance, course-of-construction claims management, or litigation claims analysis and expert testimony, the proven professionals at Pearl can be an integral aspect of your conflict resolution team. Contact us today to discuss how we can help.